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Services Terms and Conditions


• All services provided are as stated on the website/Facebook page.
• Payment for all services to be paid by direct bank transfer.
• Services will not commence until a consultation form and a free meet and greet have taken place for all services

  • ​A meet and greet will take place before the first walk. If your dog is anxious, nervous or reactive on walks I will ask that you (the owner) and I go on a walk with the dog during our meet and greet.​

• payment is to be made upfront.

  • In circumstances where our (Wulfgang) travel distance is 10 miles or more to your (client) location, there will be an extra charge added to your invoice to cover travel expenses, these charges may vary, but will be discussed and agreed upon by both parties before the invoice is sent.​

• invoices must be paid at least 48 hours prior to your appointment.
• A refund is only possible if you cancel your booking 24 hours prior to our appointment or if Wulfgang Dog Training cancel the session.
•Missed classes or walks are not eligible for a refund.

  • Payment for online courses must be paid upfront.

  • All online courses are non refundable.

• 1:1 consultation and follow-ups may be done over the phone, facetime, via text or in person.
​Data Protection
• All data is kept confidential in accordance with the Data Protection Act (1998)
• No sharing or copying of information is allowed without appropriate permission unless on public sharing posts.
• No posting of negative/slandering posts, being a small business owner, this can be detrimental to my livelihood, so I appreciate all concerns to be addressed to myself personally first..

  •  I take photographs and use them on social media, I try to keep faces and children out of the images but sometimes this will be unavoidable, please let me know if you do not wish to have photos of yourself, your dogs or your children taken or used in social media posts.

  • Dogs will only be walked on well fitted Y or H shaped harness's, the dog must also be well accustomed to the harness, which must be provided by yourselves. No Halti's, Slip leads, prong collars, E-collars, retractable leads or other. If your dog is not accustomed to a suitable harness, we can offer advice, and help with this, possibly at an extra cost, depending on the dogs needs.

Animal Welfare
• Welfare of the dogs is top priority, if any concerns with an animal’s welfare where the Animal Welfare Act (2006) is breached then appropriate action will be taken
• It is of utmost importance that student/owner safety is minimised, Any risk to the safety of other dogs/people if there is a problem owners will be spoken to and offered an alternative services (if currently taking classes), however this is in extreme circumstances.
weather conditions 

  • We reserve the right to change booking times and postpone all services at short notice if we deem the weather conditions to be unsafe for your dog. We will endeavour to rebook these as our and your earliest possible convenience. We will contact via the information provided upon booking to advise on this.

Rules

  • When participating you are doing so at your own risk

  • You must act responsibly and sensibly at all time

  • You must not participate if you are a child who is unaccompanied by and adult or under the influence of alcohol or non-prescription drugs.

  • You must follow any safety warning or instruction given to you by your dog trainer or contained in the course material please ask your trainer if you are unclear.

  • We are not qualified to express an opinion that you are fit to safely participate in the online training course. You must obtain professional or specialist advice from your doctor before participating or avoid any activities if you have any current health concerns, injuries or aches and pains.

  • Please use a suitable non slip flooring during training.

  • In the absence of any negligence or other breach of duty by us, participation in the training course or consultation is entirely at your own risk.

Disclaimer for personal injury or death (use of equipment)

  • You are responsible for using equipment in a reasonable condition that meets UK product safety standard and as directed in the training materials provided. You must behave sensibly, use the equipment as intended and follow any safety instruction so as not to hurt or injure yourself, your dog or others.

Disclaimer for loss or damage of property

  • In the absence of any negligence or other breach of duty by us, we are not responsible for any damage, destruction or loss of your property while using our training materials.

Disclaimer for dog behaviour

  • In the absence of any negligence or other breach of duty by us, we are not responsible for any loss or injury arising from an act or omission by you or your dog, This includes but is not limited to:

Circumstances where your dog attacks you as the owner, another person or another dog and;

  • Veterinary bills for any injury caused to your dog or a third parties dog as a result of using the training course.

  • Medical bills for any injury caused to you or a third parties as a result of using the training course.


IT IS IMPORTANT YOU READ AND UNDERSTAND THIS STATEMENT BEFORE ACCEPTING. IF THERE IS ANY TERM THAT YOU DO NOT UNDERSTAND, THEN PLEASE DISCUSS IT WITH YOUR TRAINER BEFORE ACCEPTANCE

Data Protection 

Data Protection 
• All data is kept confidential in accordance with the Data Protection Act (1998)
• No sharing or copying of information is allowed without appropriate permission unless on public sharing posts. 
• No posting of negative/slandering posts, being a small business owner, this can be detrimental to my livelihood, so I appreciate all concerns to be addressed to myself personally first. 
• No copying or use of logo in accordance with copyright law. 

Animal Welfare 

• Welfare of the dogs is top priority, if any concerns with an animal’s welfare where the Animal Welfare Act (2006) is breached then appropriate action will be taken 
• It is of utmost importance that student/owner safety is minimised, any risk of dogs to safety of other dogs/people will be spoken to and offered alterative services (if currently taking classes), however this is in extreme circumstances

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