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All Booking Policies, Terms and Conditions and Privacy Policies include any collaborations with Caitlan of Cait's Canine Care for group classes.

 

Our training is based on the kindest, most effective, non-punitive methods. We carefully design and structure our training programme/s to be the best we can for dog and owner. We hope you enjoy the sessions as much as we love instructing them!

These policies are written in the interest of safety, responsibility and care for owners and their dogs. 

By training with Wulfgang Dog Training Limited, you are deemed to have accepted our Training Policy:

  1. Harsh handling is not permitted. We have a complete ban on choke chains and other coercive or punitive techniques, in accordance with the APDT Code of Practice.
     

  2. Owners are expected to clean up after their dogs when in public places. All dogs must be kept under control and on leash in public areas (off leash only where specifically instructed by your Trainer). We are there to help but you are responsible for the conduct of your dog at all times.
     

  3. Wulfgang Dog Training Limited will make every effort to ensure that you and your dog are kept safe whilst training with us. Nevertheless, Wulfgang Dog Training Limited cannot be held liable for any loss or damage of your property, or the loss, injury or death of your dog whilst training.
     

  4. Calm & quiet Children are welcome to attend the training sessions, however, for the sake of safety and consistency in training, young people under the age of 16 MUST be supervised by an adult. Parents may wish to sit down with Children before a dog training session to explain how important it is for them to listen and be involved to prevent unwanted distractions during a session.
     

  5. Please let us know if your dog is not in a fit state to train due to illness, disease, injury or for any other reason.
     

  6. All dogs should be wormed and fully protected by vaccination as advised by their vet.

Booking Policy
 

Terms and Conditions

By a) enrolling a dog with or b) permitting a dog to attend or c) accepting the Services of Wulfgang Dog Training Limited and its team, the Client is deemed to have accepted these Terms and Conditions.

Training Sessions 

  1. Our 1:1 Training Sessions last up to 2 hour from arrival to departure, however, we base our sessions on quality rather than on the time allotted
     

  2. With your agreement during a session, you/your family and your puppy or dog may be photographed and/or videoed for research, training progress, and for upload onto Wulfgang Dog Training Limited's website, social media feeds. Please advise us if you DO NOT agree to this material being used for this purpose.

  3. While no guarantee can be made regarding individual results achieved by attending and/or participating in [Training Classes, Sessions, Programs or Packages], Wulfgang Dog Training Limited can guarantee the service that you receive. Results depend upon many factors, including (but not limited to); the dog’s behaviour, breed or characteristics, the dog’s previous history, effective management, the Client’s training ability and the Client’s commitment. 

Training Policy

  1. By enrolling a dog in Training with Wulfgang Dog Training Limited, the client is deemed to have read and accepted the Training Policy. If a client, at any time, is found to break any clauses in the Training Policy, Wulfgang Dog Training Limited reserves the right to cancel any [packages, sessions or classes] without refund. 

Health & Behaviour

  1. The Client has explicitly confirmed that they have made full and frank disclosure of any characteristic, trait or behavioural history that might make their dog unsuitable for [training sessions, classes or programs]. Please do not knowingly book a dog that shows aggression or nervousness onto training classes. Please contact us if you are not sure whether a class is suitable for your dog.
     

  2. Should the Client’s puppy or dog be deemed to be unsuitable for any class or program, Wulfgang Dog Training Limited reserves the right to cancel the booking indefinitely, with immediate effect.
     

  3. The Client takes full responsibility for their dog/s behaviour at all times, including when off-lead and in public spaces.
     

  4. To ensure a safe and responsible dynamic, Females in season generally cannot attend classes or group program/s for at least [4 weeks]. Where an online class or 121 session is available, Wulfgang Dog Training Limited will ensure that females in season are able these to avoid disruption to training.
     

  5. The Client agrees to ensure that their dog/s will be kept up to date on all vaccinations, de-worming and de-fleaing.
     

  6. If fleas, ticks or lice are noticed on the Client’s dog, the Client will receive immediate communication to seek advice from their vet and will be asked to leave classes if isolation is not possible.
     

  7. In any situation where dogs are in close contact with each other, there is some risk of the transferal of infectious diseases, including kennel cough, and this is the case with bringing your dog(s) to a group class. Vaccinations reduce, but do not eliminate, the risk of infection. Therefore, by attending classes you understand the risk and in the event of your dog becoming ill, cannot undertake a claim against Wulfgang Dog Training Limited.
     

  8. The Client agrees that Wulfgang Dog Training Limited cannot be held liable for accident, death or injury to their dog during training sessions, classes or programs.


 

Payment, Bookings & Cancellation

  1. Payment for your selected package is required in advance of your first session and within [7 days] OR the date specified on the invoice.
     

  2. We require a minimum of 48 hours] cancellation notice. For cancellations within [48 hours] or non-appearance, the full rate will be charged.
     

  3. If you cancel a booking 48 hours or more before our session, you will receive a refund. For Group classes there is a non refundable deposit which will be negotiated prior to your booking, this will not be refunded.
     

  4. Refunds will not be made in any circumstances if you have been given access to online program materials.
     

  5. Whilst we strive to avoid changes and cancellations of your sessions, Wulfgang Dog Training Limited reserves the right to cancel or change an appointment at any time by notice with immediate effect. Your session will be rescheduled at the next available opportunity, or a refund issued if this is not possible.
     

  6. All sessions contained within a training package must be taken within 12 months from the booking date. There will be no refunds, or partial refunds, for expired sessions. All sessions contained within a group training classes must be taken during the course, this will usually be 4-6 weeks.
     

  7. There will be no roll-ons for non-attendance or refunds issued for classes missed by the Client during a Class Course. Therefore, if the Client does not attend with their dog for any reason, for example, due to holiday or sickness, the class fee is still payable in full.
     

  8. The preferred method of payment is via Bank transfer.
     

  9. If you with Wulfgang Dog Training Limited discretion, have been offered to spread the payments for a services over multiple instalments then you are liable for, and committed to, making ALL the instalment payments. You cannot cancel or walk away with instalment payments outstanding.

  10. The Client shall pay all amounts due in full without any set-off, counterclaim, deduction or withholding (except for any deduction or withholding required by law). Wulfgang Dog Training Limited may at any time, without limiting its other rights or remedies, set off any amount owing to it by the Client against any amount payable by Wulfgang Dog Training Limited to the Client.

  11. On cancellation for any reason, the Client shall immediately pay to Wulfgang Dog Training Limited all of the outstanding unpaid invoices and interest and, in respect of services supplied but for which no invoice has been submitted, Wulfgang Dog Training Limited shall submit an invoice, which shall be payable by the Client immediately on receipt.

 

Limitation of Liability 

  1. The Client takes responsibility for any costs which may be incurred, by either veterinary or other, as a result of any damage, accident, sickness or death caused to or by their dog and will pay any such costs or expenses on demand.
     

  2. Nothing in the Contract shall limit or exclude Wulfgang Dog Training Limited's liability for:
    a. death or personal injury to a human being caused by its negligence, or the negligence of its employees, agents or subcontractors; fraud or fraudulent misrepresentation; or breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession) or any other liability which cannot be limited or excluded by applicable law.
     

  3. Subject to Limitation of Liability: Clause 2, Wulfgang Dog Training Limited shall not be liable to the Client, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
    a. loss of profits;
    b. loss of sales or business;
    c. loss of agreements or contracts;
    d. loss of anticipated savings;
    e. loss of damage to goodwill; and
    f. any indirect or consequential loss
     

  4. Force Majeure. Neither party shall be in breach of this Contract nor liable for delay in performing, or failure to perform, any of its obligations under this Contract if such delay or failure results from events, circumstances or causes beyond its reasonable control.
     

Additional Clauses

  1. Entire Agreement
    a. This agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
    b. Each party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
     

  2. Variation.
    No variation of the Contract shall be effective unless it is in writing and notified or accepted by Wulfgang Dog Training Limited (or its appointed director(s)).
     

  3. Waiver.
    A waiver of any right or remedy is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. A delay or failure to exercise, or the single or partial exercise of, any right or remedy shall not:
    a. waive that or any other right or remedy; or
    b. prevent or restrict the further exercise of that or any other right or remedy.
     

  4. Severance.
    If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Contract.
     

  5. Notices.
    a. Any notice or other communication given to a party under or in connection with the Services shall be in writing, addressed to that party at its registered office or such other address as that party may have specified to the other party in writing in accordance with this clause, and shall be delivered personally, or sent by pre-paid first class post or other next working day delivery service, commercial courier, fax or email to the correct addressed email address if sent delivered-read (so email delivery and receipt can be acknowledged).
    b. A notice or other communication shall be deemed to have been received: if delivered personally, when left at the Client’s address provided by him/her; if sent by pre-paid first class post or other next working day delivery service to the same address, at 9.00 am on the second business day after posting; if delivered by commercial courier, on the date and at the time that the courier’s delivery receipt is signed; or, if sent by fax or email one business day after transmission
    c. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
     

  6. Third parties.
    No one other than a party to the Contract shall have any right to enforce any of its terms.
     

  7. Governing law.
    The Contract and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.
     

  8. Jurisdiction.
    Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.

Privacy Policy

Our Privacy Policy aims to help you understand what information we might collect about you and how we use it.

Wulfgang Dog Training Limited is the data controller of your personal data.
 

Wulfgang Dog Training Limited is committed to protecting and respecting your privacy and will comply with all applicable data protection laws in all our dealings with your personal data.


As data controllers, we want you to feel both informed and empowered when it comes to the handling and usage of your personal information. In this privacy statement, we explain how and why we collect and use personal data, which is information relating to an identified or identifiable living person. We will only use your personal information lawfully in accordance with the General Data Protection Regulation 2018 (‘GDPR’). If you have any questions about our Privacy and Cookie Policy, please do get in contact by sending an email to Wulfgangdogtraining@gmail.com .


We process personal data for a variety of reasons, with each means of collection, lawful basis of processing, use, disclosure, and retention periods set out on a situational basis.


When you visit our site, we collect anonymous data from our cookies. This means we can see the number of users, page views and visits within a selected timeframe, but we cannot link this information back to you as an individual.


When you sign up to receive content or downloads from us you are actively opting in to receiving marketing communications from us. You can unsubscribe or opt-out from our emails at any time. Every email we send you will have an ‘unsubscribe’ link in it. If you download any of our free content or buy anything from us we securely store personal data such as your name, address and contact details. We may also share this information with our third-party delivery partners so that we can get your goods delivered to you.

We only share your financial data with our trusted third-party payment provider when it is required to fulfil your order. We do not store any of your card details on our system, so your financial information

and data is fully secure.


Personal data may also be used to send triggered emails, such as cart abandonment, notifications, and purchase confirmation emails for instance. We may also use this information to personalise our marketing, for example, to suggest products or services related to your previous purchases or interests. It may also be used to send you special offers and product news by email. You can opt out of this at any time by unsubscribing from our mailing list or contacting us: Wulfgangdogtraining@gmail.com



What information do we collect?

 

We may collect and process the following data about you:
 

● Information about you, such as your name, your business name, telephone number and email

address;

● Additional information that is provided by you filling in forms on our websites or at

exhibitions/events, say. This includes information provided at the time of registering to use our site,

subscribing to our services, posting material, or requesting further services or information;

● If you contact us, we may keep a record of that correspondence;

● We may also ask you to complete surveys from time to time that we use for research purposes,

although you do not have to respond to them;

● Details of transactions you carry out through our site and of the fulfilment of your orders;

● Details of your visits to our websites and emails received including, but not limited to, traffic data,

location data, web logs and other communication data, whether this is required for our own billing

purposes or otherwise.

 

In addition, we may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to prevent fraudulent access to our member-only areas.

 

How do we collect your information?

 

There are a couple of ways that we collect your information. Depending on how you use our site and what for, we collect your information using the following methods:

1. When you directly give it to us (“Directly Provided Data”)

This includes when you sign up to download or receive something from us, sign up to one of our competitions say, or place an order with us.

2. When our system collects data as you use our website (“System Collected Data”)

Typical of many websites, when you visit our website certain information automatically gets created and recorded byIT systems necessary to operate the site. 

 

This can be broken down into:

● Cookies. When you visit our site a small text file called a ‘cookie’ is downloaded onto your PC. The

next time you visit our site, your computer will check to see if it has a cookie that is relevant and then

sends the information contained in that cookie back to the site. This lets us know if you’re a new or returning visitor and what items you’ve viewed or added to cart, for instance. This is all to improve

your experience with us. For more information about cookies, how we use them and what we do with

them, please see the section titled “Cookie Consent” further down this page.
 

● Devices. The type of device you’re using to access our site will also be recorded, such as what type

of device it is, what operating system you’re using, what your device settings are, and potentially why

a crash has happened. This is again to help us improve your user experience by making sure our site

is working and optimised on all devices. This falls under “Anonymous Information” as we can’t trace

this information back to you as an individual.

 

Why do we collect your information and personal data?

 

We process personal information for certain legitimate business purposes, which include some or all of the following:

 

● To educate you and/or to share with you, techniques, strategies and insights that are designed to

help you improve your business and/or to become more successful;

● To update our records and generally maintain your accounts/membership with us;

● To carry out our obligations arising from any contracts entered into between you and us;

● To allow you to participate in interactive features of our service, when you choose to do so;

● To notify you about any changes to our service.

● To identify and prevent fraud;

● To enhance the security of our network and information systems;

● To better understand how people, interact with our websites;

● To communicate with you about offers, products, services and other information that we believe may

be helpful to you and your business;

● To determine the effectiveness of our promotional campaigns and marketing.

● To enhance, modify, personalise or otherwise improve our services/communications for the benefit

of you and our customers;

 

Whenever we process data we will ensure that we always keep your personal data rights in high regard and take full account of these rights. When contacting you for the above purposes we may do so by phone, post, email or other electronic means, unless you tell us otherwise. None of your personal details will ever be passed to any third parties or shared with companies or people outside of

[Business Name] and our associated businesses.

 

What’s the lawful basis in which we process your data?

 

Under the applicable data protection laws (GDPR) we need a lawful basis to collect and use your personal data. The law allows for six lawful bases to process people’s personal data, and one of them allows personal data to be legally collected and used if it is necessary for a legitimate interest of the organisation – as long as it is fair and balanced and does not unduly impact the rights of individuals.

 

We have assessed our business interests in carrying out marketing activities and we have carefully considered the impact the collection and use of personal data could potentially have on individuals’ rights. Our databases contain primarily business data, which is used to help, and promote to, businesses in the UK and such activities are unlikely to affect the fundamental rights and freedoms of individuals concerned. We have therefore concluded that the most appropriate lawful ground for the processing of your personal data is our legitimate interests.

 

In the event you request any goods and/or services from us, we will rely on our contractual relationship to process your personal data to provide such goods and/or services to you.

In certain circumstances we may also rely on a specific consent provided by you for the processing of your personal data. You have the right to object to this processing if you wish and if you do so we will remove your data from all our systems and cease all communication with you. If you wish to make that happen just send an email to: Wulfgangdograining@gmail.com

 

Who do we share your information with?

 

Core Service Providers: We share your personal information externally with our core service providers when required for our business to function. This includes our delivery partners and our third-party payment provider who carries out transactions and fraud protection.

 

Third Parties: We may also share your information such as your browsing behaviour with external partners when we have your consent to do so. This includes accepting the use of cookies on our website. We work with a number of third parties that, whilst not essential for our business to operate, do enhance your experience when shopping with us. This includes when you visit our site, add something to your basket, sign up to our mailing list or when you use external sites such as social media. We only work with companies that we believe are the best for you and our business, and that follow the GDPR guidelines. Therefore, we feel we can safely disclose information for the appropriate purposes.

 

External Links: Although this website only aims to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this site. [Business Name] cannot and does not guarantee or verify the contents of any externally linked website. You therefore click on external links at your own risk and [Business Name] cannot be held liable for any damages or implications caused by visiting any external links on this Site.

 

Social Media Platforms: Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. .[Business Name] will never ask for personal or sensitive

information through social media platforms and we encourage users wishing to discuss sensitive details to contact us through our primary communication channels i.e. telephone or email. This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

 

For how long do we store your personal data?

 

We will only retain your personal data for as long as we believe it is up-to- date. We verify our data periodically and if we learn that you are no longer involved with a business that is in our database, we will remove your data from our records. If you want us to remove your data from our records, then we will do so. All you have to do is ask. You can do so by sending an email to: Wulfgangdogtraining@gmail.com

 

How do we protect your personal data whilst we have it?

 

The data that we collect from you may be transferred to, and stored at, a destination outside the United Kingdom and the European Economic Area (“EEA”). We will take all steps reasonably necessary to ensure that any personal data transferred outside the UK or the EEA is treated securely and in accordance with the applicable data protection laws.

We will store all information about you on secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

 

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent any unauthorised access.

 

What controls do you have over your data?

 

You have the right to:

 

● Request to see the personal data we hold about you. This includes the right to obtain confirmation

as to whether or not we process any of your personal data. There may be a charge to provide this as

set out under applicable law;

● Request that we correct any inaccuracies in the personal data that we hold on you;

● If you wish you can request to have your personally identifiable data deleted from our database

and/or to stop receiving communications from us;

● Request that we do not process your personal data for marketing purposes;

● Object to our processing of your personal data if we are relying on legitimate interest as the lawful

ground for processing;

 

If you wish to talk to us about any of the above, please drop us an email at [Business Email]

 

Under no circumstance do we sell your information or personal data to third parties.

 

Right to rectification & erasure

If you believe the data we hold for you to be incorrect or you wish to no longer be on our records, you can request a rectification or use your right to be forgotten, whereby we will remove your information. Just email us at [Business Email]

 

Right to restrict processing

You can restrict the information we gather about you by either opting out of cookies or unsubscribing from our mailing list. However please note, opting out or blocking cookies will not mean you’ll completely stop seeing adverts from us, but rather, they will be less specific to your interests.

 

Right to lodge a complaint with a supervisory authority

As a data subject, you have the right to lodge a complaint with a supervisory authority if the you consider that the processing of personal data relating to you infringes the GDPR. The supervisory authority in which the complaint has been lodged will inform you on the progress and the outcome of

your complaint.

 

Right to be informed & right to access

Under the GDPR, you are able to request from us what information we hold about you on our system. If requested, this will be provided to you in an easily understandable format within 21 days.

Cookie Consent

 

We use cookies and similar technologies for a variety of purposes on our websites or when we send you an email. Cookies are small files that are stored on your browser when you visit a website. The main purpose is to keep a record of your visit, time spent on the site, pages visited, and searches made. We may also use cookies to automatically collect information from your computer when you visit our sites, and automatically store it in the log files. This may include information on type of browser software, website activity and IP address.

 

The main purposes of the cookies we use are:

 

● Session – to allow the user to navigate our sites more easily; for example, you don’t have to login in

as a new user every time.

● Analytics – to improve the user experience of the site by providing statistics on how the site is used.

● Tracking – we may use cookies hosted by third parties which allow for an improved site experience

by collecting data such as browser, IP address, pages visited, content viewed, timing of visits etc.

When you visit our websites or open an email we have sent, we or one of our third-party partners may

place a cookie on your browser.

● Authentication – this enables us to identify you and therefore where appropriate, personalise

information for you.

 

How to refuse and delete cookies

 

You can refuse to accept all or some cookies by modifying your settings within your browser – for help on how to do this visit www.aboutcookies.org.uk

 

You may also delete all cookies on your browser – click help on your browser or visit www.aboutcookies.org.uk

 

Please remember that if you block the session cookies you may be unable to access certain parts of our websites.

 

Phone Calls

To help us maintain a high level of customer service when you call our office/s, your call may be monitored and recorded.

 

Changes to This Privacy Policy

 

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

 

Contact Us

 

Have a question? You can get in touch with us by sending an email to Wulfgangdogtraining@gmail.com

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